Diner Support

Need help with a reservation?

Resolve the most common issues in seconds. If you still need help, our team will get back to you as soon as possible.

Manage my reservation
View FAQs
Contact support

Are you a restaurant partner? Use our B2B channel.

Before you contact us

We help you solve it faster

Brasserio helps diners discover restaurants, book tables, and clearly understand each venue’s availability, deposits, and policies.
To reduce wait times, we first show you the fastest paths for the most common issues: changes, cancellations, payments, confirmations, and accessibility.

If you still need help, use the form at the bottom of the page and, if you have your confirmation code, include it to speed up the resolution.

Support information

Email: support@brasserio.com
Typical response time: within 24 hours
Same-day urgent issues: contact the restaurant directly
Address: HaUman St 10, Hadera

Change or cancel a reservation

Need to adjust the date, time, or party size? Start here for the fastest path.

Get help

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I didn’t receive my confirmation

If you can’t find the email or SMS, check spam first, then send us the details so we can locate your booking.

Find my reservation

Payments, deposits, and refunds

We can help with charges, temporary holds, deposits, receipts, and payment clarifications.

Review a payment

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Problem with a restaurant

If there was an issue with the service, arrival, no-show handling, or your overall experience, tell us here.

Report an issue

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Accessibility and special requests

Share accessibility needs, allergies, celebrations, or any request we should pass along.

Send a request

Suggest a restaurant or general contact

Know a restaurant we should add? Have a general, press, or collaboration inquiry? Reach out here.

Write to Brasserio

How to speed things up

Include these details for a faster response

Confirmation code or reservation ID
Restaurant name
Reservation date and time
Email used when booking
Screenshot or receipt if there was a charge

Important

For same-day reservations

If your booking is for today and you need an urgent change, we recommend contacting the restaurant directly.
The Brasserio team reviews every message, but the venue is usually the fastest route for immediate same-day changes.

Frequently asked questions

Quick answers before you open a ticket

These are the most common questions we receive from diners.

How do I change or cancel a reservation?

You can request changes or cancellations from this page. To help you faster, include your confirmation code, the restaurant name, and your booking date.

What should I do if I didn’t receive my confirmation?

Check your spam/promotions folders and confirm you used the correct email address. If it’s still missing, send us the restaurant name, date, and email used.

Why do I see a charge, deposit, or hold?

Some restaurants use deposits or temporary card holds to protect reservations. If you need a payment reviewed, share the receipt and the last 4 digits of the card if relevant.

How does the no-show policy work?

Each restaurant may define its own policy. If there was an issue, let us know what happened, when you arrived, and any useful supporting details.

How long does support take to respond?

We typically reply within 24 hours. During peak periods it may take a little longer, but we review every message.

Can I send a special or accessibility-related request?

Yes. Use the form and choose the appropriate category. We recommend sending requests in advance so they can be reviewed in time.

Contact

Write to us

If you didn’t find the answer above, complete the form.
Our team will route it to the right area: reservations, payments, incidents, or general support.